Tracking customer relationships has always been a complicated thing for all businesses. Larger companies use CRM softwares like SalesForce, Microsoft CRM etc. costing thousands of dollars; Small Businesses usually cannot afford that.
But now they can! thanks to SugarCRM – The open source customer relationship management (CRM) system. SugarCRM can be downloaded from HERE. It’s easy to install and configure all the documentation for using as well as for installing is available at HERE. It can be installed on a stand alone PC (using the stack installers) as well as on the webserver by downloading the appropriate installation package.
SugarCRM is one of the most popular Open Source CRM software systems. As per the SugarCRM community they have hit an exciting milestone on SugarForge.org. Over 5 million downloads across all 550+ projects! It is the most mature and arguably the easiest to use CRM product available. Most of all its free to use with almost all the required features from importing contacts to running reports.
It also gives you the option to customize the available fields, layouts etc. Even the available tab names can be customized according to ones needs. All this can be done inside the administration panel; users and administrators can be defined and managed. The ability to customize the system to such an extent without having to look into the code makes SugarCRM very powerful and adaptable.
SugarCRM Open Source is an excellent choice for any small or medium sized business that is considering implementing a CRM system. Businesses with little to no experience with CRM systems will find it an excellent choice among open source CRM’s available.